I just received negative feedback from a client. I regularly ask clients for feedback following a project- and I love to see the results. I am always grateful when someone takes the time - even if it’s negative. It stings at first, but gives me room to grow and lets me see things from my client’s eyes.
This feedback came from a project for a Communication Audit. To save a little face – they did give high ratings on cost, value and actionable findings. So where did I fail? When asked to share room for improvement – they wished communication had been stronger in the beginning. Working with 300+ employees and many departments – the flow of the audit was a little messy in the beginning.
I agree. I am learning that bold and clear directions are a must. Also – one point man on the inside is a necessity – versus multiple contacts.
I’ll be looking for a few good sources to brush up on my client communications / leadership skills. Any suggestions?
Side note: A Communication Audit is a great way to reconnect your employees and clients to your core purpose. Start small by asking for feedback. Don’t be afraid to ask your clients / customers what they think. It’s the only way to discover outages and create solutions for them.
